All items are dispatched via Royal Mail for delivery in within 2-5 days from item completion, item completion can take up to 2 weeks.
If you consider your item to be 'lost' please contact me within 28 days of the expected delivery date (a total of 42 days from order date). Orders deemed as lost after this time will not be replaced or refunded under any circumstances. Royal Mail require a period of time to pass before a parcel may be considered as 'lost' and I ask for your understanding in this matter. If your item has still not arrived after this time your order will be replaced. No refunds will be given for lost parcels. This is to protect the integrity of the returns policy and our business from fraudulent claims.
Delivery delays as a result of Royal Mail are beyond our control. If your item is delayed and does not arrive in time for your required date you will be entitled to a refund. Refunds will be issued once the order has been returned in its original packaging and in an unused condition. To accelerate this process you are asked to refuse delivery of the order when it arrives - this will prevent you from paying return postage fees.
No refunds or replacements will be issued for orders if an incorrect delivery address is provided.